The challenge
Service teams needed consistent access to the information that helps them answer customer questions, with simpler discovery and more connected workflows.
The solution
Ensar worked with the client to build a knowledge management tool using Azure, Solr, and business intelligence. Information architecture, wireframes, and visual design shaped the experience.
What we delivered
Web and mobile applications help service teams find the knowledge they need to address customer needs. Architecture and DevOps work supported the solution’s delivery.