The challenge
Operational guidance is spread across departmental manuals, policy documents, and training material. Staff need to identify the relevant passage, its owner, and the current approved version.
The solution
Retrieval-augmented generation (RAG) searches documents the user is permitted to access and drafts answers with references to supporting passages. The assistant displays document dates and versions, flags conflicting guidance, and requests clarification when the available material does not support an answer.
Project scope & evaluation
The scope includes document ingestion, access-aware retrieval, citations, and a feedback queue for content owners. Evaluation covers retrieval relevance, citation accuracy, unsupported-answer handling, and time spent locating guidance. Clinical decisions remain with qualified professionals.